> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://koala-gift.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I remove the gift from cart?


### If you cannot remove the free gift product from your cart, please follow these steps below.
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# Remove gift from cart steps

1. **Main dashboard**

* Edit your existing offer or create a new gift offer.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_k8z1fz.png)
2. **Reward behavior**

* Scroll down to the Reward behavior section.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/add3_10vw4tg.png)
3. **'Give customers a choice of products to add'**

* Select '**Give customers a choice of products to add**'.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/add2_r7j7yi.png)
|| Side note: When having the 'Automatically add products to cart' option selected, you may also remove the gift from cart by removing the main/trigger product from cart. This is related to the 'Works in reverse' option and it's enabled by default in the Options section of your offer's settings.
|| Disabling this option, will leave the gift product in cart, however the discount code will be removed, leaving the product at full price.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_zumrob.png)
* Removing main product when **'Works in reverse'** is **enabled**:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_1vg0bwv.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_16t54qt.png)
* Removing main product when **'Works in reverse'** is **disabled**:
![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_1g73i55.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_lxt1sm.png)

### Once you have set everything up correctly and saved the offer, you should have a pop up displayed just like below and it should show up on your screen once you add the required item(s) to cart.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_klf5u6.png)
### Now, you can remove the free gift from the cart whenever you'd like to.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_1gjv7yc.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_1huj8xx.png)