> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://koala-gift.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did a customer receive all free gifts?


### If your customer can receive all free gifts, check if your offer settings match those below and follow the steps to adjust your offer.
---

# Reward behavior

1. Check if you have 'Automatically add products to cart' selected.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/multiple_1ulhgna.png)
2. If you do, select 'Give customers a choice of products to add'.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/multiple2_1d4m302.png)
# Offer exposure

1. Scroll down to the Offer exposure section and click 'Edit' for Reward picker popup.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/multiple3_z5mlrg.png)
2. Unselect 'Allow multiple selections'.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/multiple4_z8fzna.png)
### Now, your customers can select 1 gift from a list of products to choose from.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_5mh3j0.png)