> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://koala-gift.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did I receive an order with the free gift only?

### How to correctly set up your gift product to avoid unwanted checkouts
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# Setup

1. Go to Shopify Products and enter your gift's settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/gift_1b8l116.png)
2. Next, scroll down to the Pricing section and change the price of your gift from free to any amount greater than 0. For example $10.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/gift-2_jxsxbh.png)
**The gift product price should not be set to 0.** It must have a price **greater than 0** — the Koala Gifts app will automatically apply a 100% off discount whenever the customer is eligible to receive the reward from the offer. If the gift's price is set to 0 and it’s published to Shopify's storefront, there are multiple ways it can be purchased without any restrictions.