Question 1

How to set up a Gift offer?

Accepted Answer

### How to Create Your First Offer with Koala Upsells & Gifts

Setup guide

You can use our interactive setup guide to assist you step by step in creating your first offer. Here’s what you need to do:

Activate app embed in Shopify.
Create your first offer.
Confirm your offer is working properly.
Join our Koala Apps community.

Creating an offer manually

Create a Gift

Click the 'Create a Gift offer' button.

Select gift offer exposure

Select the gift offer that best fits your promotion from our templates.

Offer rules

Choose the products that will qualify for the gift offer.

Reward behavior

Decide how the gift offer works:

Automatically add products to cart – The gift is automatically added to cart when the required item is added.
Give customers a choice of products to add – Let the customer select their gift from a list of products.

![](https://storage.crisp.chat/users/helpdesk/website

Question 2

Monetary Value Rule Considerations

Accepted Answer

# Monetary Value Rule Considerations

This article explains how the Monetary Value rule works and presents an alternative approach to the mentioned considerations.

Below is an example of a gift offer where the Monetary Value rule has a minimum spend set to $100 (see screenshots). As shown in the screenshot below, the free gift is automatically added to cart when a $150 product is added, since it exceeds the $100 minimum spend.

However, when a 50% off discount is added, that brings the price down to $75. This amount is less than the minimum spend of the gift offer, but the gift product still remains in cart.

This happens because the app considers the original price (before discounts) rather than the discounted price when a discount code is applied.

An alternative is to use Shopify’s Compare-at Price and Price options instead of discount codes. This ensures our app reads the discounted price and doesn’t add the gift when the minimum spend isn’t reached, as illustrated in the screenshots below.

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Question 3

I don't want to show the gift to appear on my store. How do I hide it from my customers?

Accepted Answer

### Here are some ways to hide the gift product from customers on your store.

It's important to note, that our app mainly focuses on the reward items which are visible on online store and can be purchased.

However, there are a few ways to approach hiding gift item from store, but the steps may take some time to set up, and could also involve coding.

This being said, it depends whether or not you're willing and able to implement the solutions suggested by Shopify Experts.

Gift product page viewable & accessible by URL link.

Here is a Shopify article outlining step by step how to set the gift product page to be accessed by link alone:

Shopify article

|| Note: If you have questions about the steps outlined by Shopify Experts at any stage, please reach out to Shopify's Support for more detailed or platform-specific support — they’re best equipped to assist you with any concerns and provide in-depth further guidance.

Adding gift product to a collection & hiding collection.

This method requires creating a collection with the gift item and hiding it from the store. You can find steps explaining how to do this from the link below, which will redirect you to a Shopify article.

Shopify article

|| Please note that theme code editing is req

Question 4

How can I give a gift only to first-time customers?

Accepted Answer

### In this article, you’ll learn how to automatically reward first-time customers with a free gift by combining a gift offer with Shopify Flow.

Customer Tag rule

Go to your offer's settings and add the "Customer tags" rule.

Next, enter a tag that will match the same tag to the one in Shopify Flow. For example, "First order" and click the "+" icon to add the tag.

Lastly, click "Includes" and select "Excludes".

Shopify Flow

Go to Shopify Flow, click "Create workflow" and "Select a trigger".

Search for "Customer joined segment" and select the trigger.

Next, select the "Customers who have purchased at least once" segment.

Hover your cursor over the first trigger and click the "+" icon. Then, select "Action".

![

Question 5

How to test an offer before publishing it to the live store

Accepted Answer

### Here are two ways to make sure your offer works before activating it on the live store.

Duplicate & Test on a Draft Theme

Go to your Online Store from Shopify's Sales channels settings:

Click the 3 dots icon next to the Customize button of your live theme,
Click Duplicate.

Next, activate the app embed settings on the duplicated theme:

Click Online Store,
Select Themes,
And click Customize on your current live theme.

From the theme editor page, click the third icon called App embeds.
Activate Koala Gifts.

||| Note: Make sure to disable the embed settings from our app on the live store. ||| This way, the offer will be displayed on the duplicated theme only.

||| Also, make sure to keep your offer active. ||| In case it is disabled and set to draft, go to "Offers" > click "Actions" > "Activate".

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Question 6

How many offers can I create?

Accepted Answer

### How many offers can I create?

The number of offers you can create varies depending on how your offers are currently set up. Currently, our app supports creating approximately 90 to 250 unique offers.

This range is based on limitations set by Shopify. Our app leverages Shopify Discounts, which allow up to 25 automatic discount codes per store. Using our optimization, you can have up to around 10 offers per discount code, which would mean you can create a maximum amount of about 90 to 250 offers.

There's no need to manually create any discount codes — our app handles everything automatically for you :)

It's best managing everything that's related to the offers you create, within our app and not the discounts section of Shopify's settings. As disabling a “Koala Upsells & Gifts…” discount, could disable multiple offers in the app.

Can't Activate Your Offer?

If you have reached the 25-code limit for Shopify's automatic discounts and are unable to activate a new offer, here are some steps you can try to resolve this.

Disabling discount codes

If there are some discount codes you no longer need active or would prefer to use this code for offers in our app — you can deactivate them in your Shopify Discount settings.

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