• Monetary Value Rule Considerations

  Monetary Value Rule Considerations This article explains how the Monetary Value rule works and presents an alternative approach to the mentioned considerations. Below is an example of a gift offer where the Monetary Value rule has a minimum spend set to $100 (see screenshots). As shown in the screenshot below, the free gift is automatically added to cart when a **$150&#32Some readers

• I don't want the gift to appear on my store. How do I hide it from my customers?

  Here are some ways to hide the gift product from customers on your store. It's important to note, that our app mainly focuses on the reward items which are visible on online store and can be purchased. However, there are a few ways to approach hiding gift item from store, but the steps may take some time to set up, and could also involve coding. This being said, it depends whether or not you're willing and able to implement the solutions suggested by Shopify Experts. Gift product pSome readers

• Can I change the position of the gift widget?

  How can I change the position of the gift widget? Changing the position of the free gift widget is very simple. If you'd like to display the free gift in a different place on your product page, please try the steps below: Go to Online Store. Click Customize on your main theme. Click Home Page to make a dropdown of pages to appear. Afterwards, click Products > Default ProSome readers

• Why can't I activate an offer?

  If you're unable to activate your current offer, here are some tips that may help you activate it and prevent this from happening again in the future. Please refer to this article explaining active offer size limit. Steps Offer rules If you have the 'Specific Product' option selected and a good few products/variants selected, try removing some of them. ![](https://storage.crFew readers

• Why did I receive an order with the free gift only?

  How to correctly set up your gift product to avoid unwanted checkouts Setup Go to Shopify Products and enter your gift's settings. Next, scroll down to the Pricing section and change the price of your gift from free to any amount greater than 0. For example $10. **The gift productFew readers

• Why does the gift change from free to full price?

  Why does the gift change from free to full price? There could be a list of reasons as to why the free gift goes from Free to Paid. Usually, this happens because a different discount code has been applied to the order and the free gift's price changes at the checkout page. It's possible to however have these discounts work together. One way would be to have the secondary discount code set to combine with other product discount codes. Combination settings DiscountsFew readers

• I didn't receive the free gift

  There could be several reasons as to why the free gift does not get added to cart. Here are some common situations and ways to fix them: Product is out of stock. Editing stock individually. You may adjust your gift's stock by going to Products > [Gift Product]. Once you're in the product's settings, you may choose to either edit the stock quantities one by one and then cFew readers

• Can you combine the gift with other discounts?

  Can you combine the gift with other discounts? Discount combination Koala gifts & upsells discounts are set to combine with other discounts you have in your store automatically, for the full functionality you need to enable combination settings on your other discount. Here're the steps: Shopify Discounts settings Go to Shopify Discounts and go to the other discount's settings, that you'd like to combine the gift with. ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• How do I place a gift below the main product in cart?

  How do I place a gift below the main product in cart? Product placement in cart. Currently, placing the gift product below the main product in cart isn’t possible. ||| This is because of the order in which Shopify puts products in the cart. ||| Items are displayed from most recently added to oldest, in a top-to-bottom order (as shown in the screenshot below). ||| Firstly, the main product called "The Multi-managed Snowboard" gets added to cart and afterwards our app is able to tFew readers

• Why can't I remove the gift from cart?

  If you cannot remove the free gift product from your cart, please follow these steps below. Remove gift from cart steps Main dashboard Edit your existing offer or create a new gift offer. Reward behavior Scroll down to the Reward behavior section. **'Give customerFew readers

• Why did a customer receive all free gifts?

  If your customer can receive all free gifts, check if your offer settings match those below and follow the steps to adjust your offer. Reward behavior Check if you have 'Automatically add products to cart' selected. If you do, select 'Give customers a choice of products to add'. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/multiple2_1d4m3Few readers

• How to change app language

  Learn how to change the language used inside the Koala Upsells & Gifts admin panel. To change the app language: Open your Shopify admin, In the Apps section from the left sidebar, click Koala Upsells & Gifts, Click Settings, Select your preferred language from the dropdown. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/image_11yegkm.pngFew readers