What if I want to change or cancel my plan?
Our plans are tied to your Shopify plan. If you change your Shopify plan, you'll need to update your plan in our app accordingly. Downgrades are prorated, but cancellations are not. However, if you wish to pause or cancel your subscription, simply uninstall the app or reach out to our support team for assistance if you're having any issues. This will remove your plan, and the billing cycle will not renew after the current period ends. Please note: If your billing cycle has already started,Few readersHow is the plan’s price determined?
Our pricing plans are aligned with each store’s Shopify plan. We do not impose limits on usage — you’re free to generate unlimited orders and revenue, and your plan price will remain unchanged. Additionally, there is up to a 50% discount available for annual subscription. || Each plan can be seen/upgraded/downgraded by navigating to the Billing section of the Koala Free Gift app. ![Billing section](https://storage.crisp.chat/users/helpdesk/website/-/6/3/8/0/63800cb929deb000/screenshot-2025-07-2Few readersDoes the subscription fee automatically adjust based on my Shopify plan?
No, the subscription fee remains constant unless you explicitly approve changes. If you are downgrading your Shopify plan, you will be able to downgrade your plan on our app accordingly. If you are upgrading your Shopify plan, you will have 14 days to upgrade the plan on our application in order to keep your offers active. || Each plan can be seen/upgraded/downgraded by navigating to the Billing section of the Koala Free Gift app. ![Billing section](https://storage.crisp.chat/users/helpdesk/weFew readersI own or manage multiple stores. Do I qualify for special pricing?
Yes, we offer special pricing for owners and managers of multiple stores. Please reach out to our support team to explore your options.Few readers